Problema com a minha conta

Support
#1

I paid for the subscription and I am not able to play online with my account, what could have happened…?

#2

What happens when you try to start a session online?

#3

I click on getpro it says I already have the subscription active, but the getpro button remains visible

#4

What happens when you see this:

If you already have an account, tap “I already have an account” in the bottom right hand corner of the screen

Have you tapped I already have an account?

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#5

Try fully restarting your device or re-download the app.

#6

I managed to log in but I’m not sure if this is my account I’m on grade 1 and I don’t have access to the flights I took two months ago

#7

Your account was last used Online in January which is why you’re Grade 1.
Your most recent subscription did however end up on a default account, so I’ve now transferred it to your main account. You should see that now if you restart the app.

3 Likes
#8

thanks friend… one more landing and back to grid 2. .

1 Like
#9