I have used 2 methods of payment off of google play to get 1 month of Global, yet it just tells me that there is an issue and to try again. I have tried multiple times and it has continued to say the same thing. Am I the only one with this problem, and can I fix it??

Can you provide a screenshot and your device? It would help us help you!

Hi there, What country of origin are you trying to make the purchase from? Also, as mentioned above we can better assist you if you provide which device and operating system you have. Kind Regards, Chris

My device is an S7 edge. IF permuts screenshots so I can not assist you with that.

Have a look at this thread and follow the directions here: [image] Workaround for update not available in Google Play Store for compatible devices Support Update: We just released an update that should solve the issue even if your device is set to HD resolution (recommend…

From the UK. My device is an S7 Edge and it has Android 7.0 If you want I can give more information about the software.

Through the app? [image] SmartMob: IF permuts screenshots Sorry but I don’t quite understand. Just a screenshot of your issue - an error message?..

I have tried, but IF does not allow me to take a screenshot of anything in the app, so I cannot show you the error message

Can’t you take a screenshot with your S7 edge? On IOS you just have to press the power button on the side and the home button simultaneously to take a screenshot, whatever app you are using. Edit: Nevermind.

My display is already FHD, and I have got the update, but I cannot purchase the Global Live feature. Thank you though :D

Have you tried reinstalling the app and restarting your device? What does the error message say exactly?

Pro Subscription purchasing issue.

Support

Levet October 25, 2017, 2:36pm 5

Have a look at this thread and follow the directions here:

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Pro Subscription purchasing issue.

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