So I purchased the pro subscription a few minutes ago. When I open the app it says get pro although when I go to my subscriptions in device settings it says the subscription is active.
ipad mini6:
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try reloading the app or signing in
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Hello,
Sorry to hear that you’re experiencing issues accessing your subscription after payment. Can you please confirm if you have attempted the steps provided in Support FAQ - Subscriptions under the “how to manage your subscription” section?
How To Manage Your Subscription:
Step 1: If no active subscription is detected, the “Get Pro” button will display in the top right hand corner of the home screen. Tap it.
Step 2: The subscription page will be displayed, from there, tap “I already have an account” in the bottom right hand corner of the screen.
Step 3: Tap “Sign In with Infinite Flight” and login to your exisiting Community Forum Account.
If you are still unable to access your subscription after completing the steps above, please send an e-mail explainig the steps you’ve already taken as well as the information below to [email protected]
- Display Name and Callsign
- Device
- Complete Purchase Receipt showing date, item, and item number (beginning with GPA if Android User).
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