Pro subcription issue

Device: Motorola one power
Operating system: Android 10

So I just re subbed to pro today morning and it got logged to guest account. I went to log into my main account but it shows that I don’t have pro, so i again went to buy it again but it says I already have a membership. Can you help me in this matter?

Hey @s_swalkar! Seems you got pro into the wrong account. Schyllberg will be able to help, he will need the following information.

  • Callsign & username (if applicable) for the wrong account on which the subscription has been applied to.
  • Callsign & username (if applicable) for the account that you wish the subscription to be applied to.

Keep in mind you can also contact support via email
support@infiniteflight.com explaining your issue and letting them know the same information above.

Where should I contact him then? So as to provide the above mentioned details

It can be handled here but I always recommend to contact him via email.

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Do you have his email id? or should I then write directly to above mentioned mail id

Use the one provided above, that’s where this kind of issues need to be reported.

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Let’s call him into the issue I guess you can PM him I’ll send you his account name. @schyllberg