please help ! problem with restore purchase

[Alfiandi_Lan_NG]

hello all pilot

i can’t restore purcharse,
loading only 63%
I have a lot of money paid for this game

help me

[Nathan]

@Alfiandi_Lan_NG

loading only 63%

What do you mean by this? Does the download progress stay at 63% when restoring a purchased aircraft?

To help us solve your problem further, please provide the following details below:

@philippe

• Device brand, and model as well as current operating system version i.e. iPad Air 2 iOS10, or Samsung GalaxyA7 Android 5.0 etc.
• Note any modifications, ‘rooted, or jailbroken’ custom ROM, or third party apps installed such as screen recorders, etc.
• Screen shots are welcome.
• Include briefly steps you’ve taken to troubleshoot without success. Such as ‘restarted and reinstalled app without resolution’

[Alfiandi_Lan_NG]

yes only 63% en map also somtime 25 % but not 100%

[Nathan]

Have you tried restarting your device at all?

[Alfiandi_Lan_NG]

now it is work

nathan i try with 4G not wifi

yes i can fly now

tanks

[Nathan]

You’re welcome. I’m glad it works for you now.

You can try to restart your internet router and see if you can still download aircraft via wifi after the restart. Since 4G works for you, then you can continue using that.