Performance issues

[Travel_Joe]

I just recently purchased Infinite Flight and every time I go to take off the game freezes. Any reason why?

[Levet]

Thank you for contacting support! We are here to help you have the best experience possible and ask that review the information below to better troubleshoot your experienced lag and crashes. Below are some basic steps taken that may help resolve the issue:

• Keep as much unused internal device memory (RAM) available. 1GB is the recommended amount
• Android: Change device display resolution
  • Settings > Display > Display size to Large, Larger or Largest.
    • Some devices will offer to change Display Resolution instead, set that to the smallest possible.
  • Ensure Text to Speech (TTS) is enabled
• Disable active ad or message blocking apps
• Don’t modify, “Root”, or “Jailbreak” your device
• Use a strong WiFi network within a relatively close proximity to your device
• Lower Infinite Flight graphics and performance settings
  • Set Rendering Resolution to Low
  • Set Rendering Quality to Low
  • Disable Anti Aliasing

For in-flight performance issues, please refer to these helpful tips:

"Global" update status, performance issues and workarounds

Infinite Flight is now rolled out to 100% on both iOS and Android devices. Loading issues (being stuck on the Loading screen) should be completely resolved. It shouldn’t take more than 10-20sec to spawn anywhere in the world and should be almost instantaneous if you have been there recently. Android is a bit more susceptible to performance issues, especially if your device is overheating (the operating system tends to aggressively throttle the CPU to lower frequency when that happens). If you …

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If you try everything above and still have trouble, check to make sure you have the latest firmware update available for your device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

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For further assistance please respond with detailed information about your device, operating system, scenarios to reproduce the lag, and any applicable screenshot. Kind Regards.