This Jetstar 787 operating JQ18 from Phuket to Melbourne had a technical delay (a broken electronic unit which controls the air-conditioning), and people were left stranded onboard the aircraft as the airline tried to resolve the issue. Passengers were then taken to the tarmac for 2 hours, and due to the heat, 5 people fainted and multiple others were hospitalised. The flight was due to leave at 10am on Friday, passengers were let off at 12:40am (yes, midnight) and the flight was rescheduled to 4pm Saturday.
“Finally after people continued to scream out to open the doors and one bloke fainted and started tripping out and a teenage girl began to have breathing issues, the decision was made to let passengers off,” a passenger said.
In a statement, Jetstar wrote “We apologise to all customers and thank them for their patience. The combination of technical issues with the aircraft and a customer needing to get off due to a medical condition meant a lengthy delay to the flight back from Phuket. Our cabin crew tried to make customers as comfortable (as possible), including providing cold water, while engineers were working on the aircraft. We have provided hotel accommodation and meals for all customers.”