Payment failure for subscription renewal

hello, my 12 month subscription got invalid after 1 year (1 september) so I tried to rebuy it today. I was trying to rebuy it with mastercard but it failed. So I tried it again and it failed again. After trying it again for 4 times more it kept failing. How coud this happen ?

Hi Elias,

I can’t help you with that but just for your info I moved your topic to the “support” part of the forum and edited the title to attract a bit more attention so someone can help you out.

What type of device are you using? Android? iOS?

i use android

Try contacting the Google Play store and ask them about this problem. They should be able to help you. The FDS staff can’t help because they don’t sell it to you directly.