Paid for new subscription but it went to an account associated with device which isn't mine. How to switch over/refund?

#1

I paid for a new subscription after taking a short break due to financial issues. I then renewed and an error message showed up saying transaction failed. I then went back to the servers and tried to go on but was told I didn’t have a subscription even though I have a receipt and money has gone out of my account. Is there any way to fix this issue?

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#2

Send the screenshot to moderators so they can contact the appropriate person

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#3

@schyllberg should be able to help!

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closed #4