Other users falling through the ground

I was controlling at GCXO on training server when this CRJ1000 kept on falling through the ground this happened twice after restarting his/her flight. Does anyone know why this is happening?

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Sometimes the terrain is glitched. Just try to avoid this spots

Have you tried clearing your scenery cache?

The user needs to clear his scenery cache. Not much you can do about it unfortunately :(

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Okay, thank you

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