Tried loading for a short haul was on loading screen for 10 mins then restarted my Iphone 5S snd troed again on two different servers for 5-10 mins each time!
Suggestions?
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As a first step:
Are you on cellular or wifi? Have you tried alternating between them both to see if there’s any difference?
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Wifi!
I have no cellular signal so i am using Wifi
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Is this a one time issue or have you had this before on your iPhone 5s?
Also have you been playing the game on your phone or is that the first time?
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Please try the following to resolve your connectivity issue:
Reboot your device (You've alreade done that)
This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.
Switch between network types (WIFI/Cellular) (Not possible for you)
If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.
"Try a different network" (Maybe you have something with service you can try as a hotspot?)
For troubleshooting, try a different network and see if the results are different.
Toggle airplane mode
– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.
VPN or Proxy
Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.
Reset device network settings
iOS
Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.
Update wifi DNS settings
In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.
iOS
Here’s how to change your iPhone’s DNS servers:
- From the iPhone’s home screen, tap Settings.
- Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
- Find your wireless network in the list, and then click the arrow.
- Tap the DNS field.
- Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
- To use Google DNS, enter 8.8.8.8 and 8.8.4.4
- Re-launch IF
Android
- Open the Settings on the device.
- Select “Wi-Fi”.
- Long press your current network, then select “Modify network”.
- Mark “Show advanced options” check box.
- Change “IP settings” to “Static”
- Change DNS1 to 8.8.8.8
- Change DNS2 to 8.8.4.4
- Press “Save” button, disconnect from the network, and reconnect for changes to take effect.
The DNS can only be changed while on WIFI.
When replying please help us out by ensuring you provide ALL of the following:
- Your device model
- Your infinite flight version
- Connection type, cell/wifi. If cellular, please provide the network name (Verizon, T-Mobile, etc)
- Country
- Please list any of the steps above you have already tried and their results.
Thank you!
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I always use my phone snd i have occasionally had it before but a restart has worked before
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Your device model: Iphone 5S
Your infinite flight version: The latest
Connection type, cell/wifi. If cellular, please provide the network name (Verizon, T-Mobile, etc): Wifi and i use Three
Country: UK
Please list any of the steps above you have already tried and their results: Restart, different server!
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You’re not behind a VPN or similar?
Have you tried resetting network settings in your device?
Have you tried changing DNS?
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What is VPN and DNS?
Just reset connection
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Just see the details in the post above (tap the arrow and more details will appear).
You are not connected via Three UK to this forum at least.
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No to VPN and DNS is up to date
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Then change the DNS as described and try again.
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Just done that and now trying again!
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Nothing at all just the loading screeen! @schyllberg
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And you don’t have a “VPN” symbol in the top of your display? Just to be sure.
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Try reinstalling IF maybe that will fix the issue?
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Good.
Before reinstalling:
Please turn off your router, wait 30secs and then turn it back on.
If that doesn’t help, reinstall the app.
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Looks like your connection is really low? What network is that?
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He’s on wifi. Cellular signal is of no concern.
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