Not letting me buy the pro subscription

Support
1

Hello everyone, I am trying ot bouy the pro suscription and it is not letting me, can someone help me?

1 Like
2

Hello and welcome to the Community!

Can you elaborate? At what stage of the purchase is it failing?

3

the prices do not appear and it says that I have

4

Have you previously purchased an Infinite Flight Pro subscription?

5

yes, I have

6

Could you provide some screenshot showing the problem you are having? that way we can help you more effectively :)

7

Hello and welcome to the community!

If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:

  1. Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
  2. Restart your device
  3. Open Infinite Flight
  4. Tap “Fly Online!”

If you’re unable to access your subscription after completing the steps above please try the following:

  1. Uninstall Infinite Flight from your device
  2. Restart your device
  3. Install Infinite Flight from App Store again
  4. Tap “Fly online!”.

The app should then display the account that holds your subscription based on the information found on your Apple-ID.

If you are still unable to access your subscription after completing the steps above, please send an e-mail explaining the steps you’ve already taken as well as the information below to [email protected]

  • Display Name and Callsign
  • Device
  • Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)

Also, be sure to check out this link as it probably has some more information. Subscriptions | Infinite Flight

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