not able to get in to game

the game open but doesn’t let me fly in solo or online just doesn’t stop loading. plz help

Make sure you have a stable Internet Connection. Also be sure to check that you have enough storage on your device to run Infinite Flight. 2 GB of RAM is the requirement.

Thank you for contacting support! To better assist you could you please provide the following:

  • Current display name and callsign
  • Device being used
  • can you describe what you are seeing?

We appreciate your patience and look forward to resolving this!

Are you connected to the internet whild playing? IF requires constant connection to the internet for both Solo and Live modes. Are you behind a VPN or firewall? Some school networks WIFI will block IF traffic

yup i have 12 hr loged and have never had this problem

If it is stuck on the loading screen, please try the following in order.

Reboot your device

This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

Switch between network types (WIFI/Cellular)

If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.

Try a different network

For troubleshooting, try a different network and see if the results are different.

Toggle airplane mode

– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.

VPN or Proxy

Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.

Reset device network settings

iOS

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.


Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Update wifi DNS settings

In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.


iOS
Here’s how to change your iPhone’s DNS servers:

  • From the iPhone’s home screen, tap Settings.
  • Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
  • Find your wireless network in the list, and then click the arrow.
  • Tap the DNS field.
  • Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
  • To use Google DNS, enter 8.8.8.8 and 8.8.4.4
  • Re-launch IF

Android

  • Open the Settings on the device.
  • Select “Wi-Fi”.
  • Long press your current network, then select “Modify network”.
  • Mark “Show advanced options” check box.
  • Change “IP settings” to “Static”
  • Change DNS1 to 8.8.8.8
  • Change DNS2 to 8.8.4.4
  • Press “Save” button, disconnect from the network, and reconnect for changes to take effect.

The DNS can only be changed while on WIFI.

Thank you!

my display name is Kelton henry
and call sign is airproud
the device i use is a iPhone 6
i have a contant conetinon my home wifi

Just to straighten the facts;

1GB is the requirement.

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My apologies Seb. I’ll make sure to double check next time.

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Have you already tried spawning at another airport in another aircraft?

Can you make sure that you are on the latest operating system version? This has been a common issue today with others.

yea I have the same result

Can you make sure your device is up to date with the systme updates?

ok i havent done that yet so ill check in in a while

still aint working

What all have you tried?

Can you take a screen shot of the page or error you are stuck on?

got it!!! after reinstalling from a LTE network it had connected

Glad to hear! Thanks for letting us know what fixed it.

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