No maps in Expert Server ATC

Support
#1

Other night IF logged me out while controlling. I jumped back in and when I did I had no maps. I’ve deleted and re-installed and nothing. Happens both iPad Air 2 and iPhone 6+. I can log in and everything works great on the Training Server. It’s only happening on the Expert Server. I get “unavailable” on the top left of the screen

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. I have no clue. I’m at a loss. Any ideas? And before anyone asks my credentials are fine.

Attached is a green grab of SEA. I’m logged into Ground. Notice no map and the word Unavailabe on the top left

#2

This happens sometimes, try going out and back in directly(quit over tower, and back in ) .I had this one or two times already…

#3

Like I said on slack, the only thing that fixed this for me was Laura resetting the server. I tried everything, including having Tyler reset my access. Nothing else worked.

#4

Thats weired…i have this from time to time, but if i go out and back in its all fine than…

#5

I had it for several days and tried every imaginable solution. Only a server reset worked. Joe helped me figure it out.

#6

But now its fine?

#7

Yes. It’s just that Matt is having the same issue, so I assume that the same solution will work.

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#8

Thanks guys. Yes. I’ve tried everything. Tried different airports. Different regions. Deleting the app. Re-installing the app. Updated IOS software. Literally everything. Jason sent a message to Laura asking about it. For now it’s wait and see. It’s only happening on the Expert Server.

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#9

I’m having this issue now. Any resolutions besides a reset of server?

#10

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