No active subscription found

[Alex_Martinez]

Good morning,
I have the same problem as many, when logging in they tell me “I do not have an active subscription”, close my session, when I re-enter it turns out that my data was deleted, I had 312 landings and today I am only 32 and I am grade 1 when in reality it was grade 3, does anyone else have this same data loss problem apart from the subscription problem?

Cheers!

[Marc]

Hello!

Thanks for your message. There is an active problem with the Google API that is currently being investigated.

Keep an eye on the topic below for any updates. Thanks for your patience!

"No Subscription Found" on Android issue

This issue should now be solved. If you are experiencing any issues, please first try restarting the app and your device. If this doesn’t work, you can contact [email protected] for more help. Thank you to everyone for your patience as we worked through these issues today - we’re really sorry for any inconvenience today. Previous updates: We’re investigating an error as of 14:38Z (16th April 2020) on Android devices where your subscription won’t show despite it being active. This i…