No active subscription associated on my IFC account

After I finished a flight, it said “We found your account but there is no active subscription associated to it”. But I had already paid for it and never refund. Did anyone meet this before?

Thank you for browsing.

Device: iPhone 14 Pro
OS: iOS 16.3


It could be possible that your subscription ended.

My subscription start one day ago.
Thanks for your reply ^_^

Try restarting your device and close all apps

I even reinstall the app but it didn’t work:(
Thanks for your reply.

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