No Active Infinite Flight Pro subscription found, Cannot connect to itunes

Moment_Enjoyment · November 30, 2018, 5:26am

Bought a year long subscription, purchased and iTunes says it’s a subscription on the App Store, and recognizes it in the app, but then after pressing okay, it says “Cannot Connect to iTunes” and returns to the “No Active Infinite Flight Pro Subscription” screen.

MrMrMan · November 30, 2018, 5:28am

This may seem unnecessary and redundant, but are you logged into the correct account in-app? Also, have you tried hitting “Restore Purchases?” Do you have a stable internet connection?

Moment_Enjoyment · November 30, 2018, 5:29am

Yes, I did sign in on the correct account, and restore purchases was clicked but didn’t do anything really.

MrMrMan · November 30, 2018, 5:30am

Okay. Do you have a stable connection?

Moment_Enjoyment · November 30, 2018, 5:30am

Yes, very fast connection,

MrMrMan · November 30, 2018, 5:31am

That’s strange.
Here, could you please provide all details of your device? You have iOS, so what is your iOS version, and what device are you using, etc?

Patria · November 30, 2018, 5:33am

Contact apple support if you cannot find an answer here and they should get you all fixed up. +1-800-275-2273.

Moment_Enjoyment · November 30, 2018, 5:33am

It’s an IPad Air 2, latest iOS version, everything is up to date, and this is the first time I have experienced this issue. Don’t know why it won’t function and allow me to access my paid subscription.

Moment_Enjoyment · November 30, 2018, 5:33am

Alright, I’ll see how that works. Thanks.

MrMrMan · November 30, 2018, 5:34am

Apple Support will ask you if you’ve tryed contacting the developer. Let’s wait to call them and see if we can’t help you, eh? :)

Moment_Enjoyment · November 30, 2018, 5:34am

Alright, good point haha. So what solutions do you have so far?

MrMrMan · November 30, 2018, 5:35am

Hmm. Thanks for the detail.
Please go to Settings > iTunes and App Store > Apple ID > View Apple ID > Subscriptions and see if the subscription to IF Live is there.

Kyle_Green · November 30, 2018, 5:36am

What might help is logging out of iTunes and logging back in. It should take away the “Cannot connect to iTunes”. Helped me a couple times.

MrMrMan · November 30, 2018, 5:36am

That could definitely help, @Moment_Enjoyment.

Moment_Enjoyment · November 30, 2018, 5:36am

Yep it’s in subscriptions.

MrMrMan · November 30, 2018, 5:36am

Okay. Try what @Kyle_Green suggested.

Moment_Enjoyment · November 30, 2018, 5:37am

I did that about twice so far, sadly didn’t end up working out with the same message popping up.

Kyle_Green · November 30, 2018, 5:38am

Ok. Did you delete the app and reinstall it? It usually works as good as new. That’s helped me as well.

Moment_Enjoyment · November 30, 2018, 5:39am

Yes, still the error pop up came up, no luck there.

Kyle_Green · November 30, 2018, 5:41am

Oh boy. The only thing I can think of is hold down on the sleep button, slide to power off, and once it is fully powered off, hold down on the home button and the sleep button until the Apple icon shows up once, goes away, then a second Apple icon reappears.