I don’t think this is a “review” per se, its just an opinion on the reduction in seat pitch and how its less comfortable than before. Doesn’t make the experience “horrible” all by itself, does it?
Doesn’t seem any worse than the current A320 family fleet with AI, in the last 2 years I have flown with AI 7 times, I’m an 5ft 10in tall. I barely had 2 fingers space between my knees and the seat in front and the tray tables were all so low compared to other airlines, in fact the tray tables would go horizontal because my knees prevented them from doing so.
All 7 flights were on AI’s A319, A320neo (older livery) and A321s