New Device

I received a new phone for Christmas and I have transferred the app over from my old phone. When I did this last year my phone transferred the app fine with all my purchases. This year the app has transferred and will open however when I log in it says the account isn’t recognised bit still displays my user ID. I cannot fly as it tells me the app is a paid app and I need to uninstall it and purchase it. Can anyone please help me. Thank you

Hi there! Happy Holidays 😃

Thank you for contacting support!

If you have the latest version of Infinite Flight installed from the Google Play Store or the iOS App Store you can purchase one of our Infinite Flight Pro subscription options. With an Infinite Flight Pro subscription you will gain instant access to an online global multiplayer experience which features world-wide scenery and satellite imagery, giving you the ability to fly to any airport in the world. The Infinite Flight Pro subscription will also include our entire fleet of aircraft, live Air Traffic Controllers, real-time weather and time of day, realistic flight planning, and much much more!

Infinite Flight Pro Subscription Pricing

    1 Month - $9.99

    6 Months - $49.99 

    1 Year - $79.99

The Infinite Flight Pro subscription comes with all In-App Purchases unlocked, including any newly added content during the active subscription period. Only items purchased separately will remain available once your subscription expires or is canceled.

You can subscribe through your respective App Store:


You will need a valid Facebook or Google account to sign up for a subscription. Subscriptions can be used on any supported device as long as it is not being signed in by more than one user. Google PlayStore customers can now purchase a subscription with a redeem card and store account balances. The subscriptions will automatically renew but can be cancelled from your PlayStore account at the Infinite Flight app page.


iTunes customers can use redeem cards or account credits without a credit card to purchase a Pro Subscription. iTunes customers will renew automatically and the subscription renewal can be cancelled from your iTunes account.

Please let us know if you have any further questions and we hope you join our Infinite Flight community!

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Are you using the correct Apple ID in which it was purchased with?

Happy Holidays!


Thank you that was the exact reason, for some reason I must have purchased it with an old account which I hadn’t logged into on my phone. Thanks for that.

Happy Holidays!😁

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