New Device Help

#1

Hi all I had an account on my previous Iphone 10, ive since got the new iphone 12 and downloaded the app and paid for a months pro but have lost all my data, shows me as being a new member and gone from Grade 3 to grade 1 !!!

How do I get all my old records back ?

Took me years to get that far ?

Andy

1 Like
#2

Hello!
Can you please try logging out and logging back in with your previous account, so either with

IF
Google

#3

Have you logged in with the same: Google, Facebook account?

#4

I think so!! It has my same username !! Did all data get removed on moving to pro do you know !! So strange !!

#5
  1. Internet Connection established?
  2. Close and restart App ( full close) and try again
  3. Logout and log back in from account.

You should eventually get your stats back since all data is stored.

1 Like
#6

Just says this account is not linked to an infinite flight pro subscription ?? (Error code 1)