My Ipad/game crash

Support
1

Hey I have the iPad mini 2 new ios I was wondering what causes it to freeze up and crash is it my old I pad or IF I do have low memory thanks. It’s been happening for a while but is now getting bad. Also, we have a brand new wifi system.

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2

We are really not going to be able to help if you just say “my app keeps crashing” - there are loads of reasons this could happen.

The mini 2 is an old device tho, this could be why

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3

Also, check how many apps you have open in the multi-tasking menu (double-tap the home button to access). If you have too many open, this uses up RAM, which IF wants a lot of. I had this issue on my old phone. Also, how hot is the environment you’re using the iPad in, and how hot does it get as it might be thermal throttling. Anyway, let me know if any of these work.

Pidge

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4

I live a cold environment but my home is warm would take my case off help?

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5

Taking off the case may help, especially if you feel it getting quite hot when you’re playing.

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6

Actual storage won’t affect the performance of your device. The best solution would be to ensure you double tap the home button to close all appas so they aren’t running in the background and lower the settings on IF as they may be to high for the capabilities of your device.

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I’m not talking about Storage, I’m talking about RAM. And IF wants a lot of RAM as well as Storage. [quote=“Chatta290, post:6, topic:114173”]
The best solution would be to ensure you double tap the home button to close all appas
[/quote]

I also said to do this so… xD

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8

Thank you for posting in support! First, don’t panic. We want to help you have the best experience possible. Most issues like slow performance, “lagging”, or crashes are minor and easily resolved. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory available. 1GB is the recommended amount.
  • Always close other apps before opening Infinite Flight.
  • Keep your device fresh by completely restarting device power occasionally.
  • Disable active add or message blocking apps.
  • Don’t install unapproved apps.
  • Don’t modify, “Root”, or “Jailbreak” your device.
  • Don’t install IAP unlocking apps like Freedom or LuckyPatcher. They won’t work and can cause problems that aren’t supported.
  • Use a strong WiFi network within a relatively close proximity to your device.
  • Unplug your modem and WiFi router for about 30 seconds, then plug them back in if online “lag” occurs.
  • Disable Anti-Aliasing
  • Lower “Show aircraft count live” setting.
  • Lower Aircraft or Water graphics setting.

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

As a final resort, reset the device to factory settings. Be sure to back up all important data on your device first.

If you still need help or have questions, reply with a brief description of the problem. Include reproducible scenario steps and also device make, model, and current operating system version. Screenshots are welcome so we can better assist you and get you back in the air!

Mark

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