September 29, 2019, 6:09am
Whenever I’m on my approach to a busy airport, say Heathrow or LAX, my game just crashes. Sometimes before it happens it comes up with the device memory low notification at the top. How can I stop the game from crashing, and if it is because of the low device memory, how can I fix it?Thanks.
Clearing the RAM of the device may be helpful. 1 GB of available storage is recommended.
Hello & welcome!
This is pretty well covered in our Support FAQ. Please see below :)
What do I do if I experience app crashes or lag?
General tips regardless of device:
Turn Limit Frame Rate
ON (box should be ticked) if you notice that your device tends to heat up or if you are experiencing lag. A device that heats up too much is more likely to suffer performance degradation which could lead to lag and app crashes. Infinite Flight doesn’t take up a specific amount of storage, it can change depending on the area you’re flying in etc. We therefore recommend that you always have at least
1GB of storage available on your device. Before longer flights, it is advised to reboot your device and close any apps running in the background to enhance your experience.
It is possible to fly and charge the device at the same time. The key to this is to use less power than being charged. One way to accomplish this is lower your screen brightness and ensure Infinite Flight’s low power mode is enabled.
Disable active ad or message blocking apps
Don’t modify, “Root”, or “Jailbreak” your device
Use a strong WiFi network within a relatively close proximity to your device
Lower Infinite Flight graphics and performance settings
Lower the Rendering Resolution setting.
Lower the Rendering Quality setting.
Lower the Texture Quality setting.
At any point if you’re experiencing decreased performance, “Limit frame rate” should always be ticked. This setting can have a great negative impact on performance unless your device is considered high performance.
General iOS tips:
One great thing to do before launching Infinite Flight, is to perform a soft restart of the device. This is a quick and reliable way of making sure your device is operating at peak efficiency. This is done by holding down the power/lock button until you see “Slide to power off”. Then hold down the home button until you’re returned to the home screen. For iOS devices without a Home button, a restart is recommended as the soft restart feature does not exist on those.
Make sure you don’t have “Low power mode” on your iPhone. If you have, the battery icon in the top right corner is yellow. This can be deactivated from Settings → Battery, or from “Control Center” depending on how you have it set up. Having “Low power mode” enabled while using Infinite Flight could result in a performance degradation.
Note : This is not the same as “Low power mode” in Infinite Flight. This is a device function.
General Android tips:
Make sure you have Android Battery Saver disabled. Having this enabled can cause a lot of degradation in terms of both storage, performance and network.
Newer Android devices may work fine with Anti-Aliasing on. Turning this off can help performance for older/less powerful Android models.
Some devices (ie Samsung) may have a Game Tuner app to enhance the performance of games. While some users have not seen an issue there is a number who have. It is best to run IF by itself instead of through a game tuner.
If none of the suggestions above helps:
As a final resort, reset the device to factory settings.
Be sure to back up all important data on your device first.
October 2, 2019, 6:12am
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