Missing Aircraft

When I have an internet connection, all the aircraft I paid for is there. However, when I go off internet, I can only fly the free aircraft, not the ones I paid for, like the Boeing 737-800 and 787-9. I am not sure why this is, I am wondering why this is happening, and how I can fix it.

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Hmmm. That’s odd. I have the same issue. I know a few people are going to reply back with, “That’s expected if you have Live+”. Here’s the catch, I’m not using Live+ but rather the just the Live subscription, and only the free aircraft appear. I can’t select the 787 for example even though I have purchased all 3 of them.

Offline Solo
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Online Solo
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Occasionally I have to restore purchases to get back the planes. What’s worse is that it tends to happen when I have no access to internet. 😑

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That’s happened to me too, you just have to live with it sorry :(

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Turn your phone on airplane mode for a few moments, that’s what I do.

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I’ve spoken with a couple of moderators about this in the past (at least a year ago), they informed me to expect to not be able to access paid planes or regions if my connection can’t “verify” the subscription. Whether that be due to wifi or cell signal or a device issue. As far as Matt’s experience I think that’s super weird, the Live + should have no affect. At the minimum I would try to restore purchases if you can get some kind of connection.

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For now the only solution would be to fly with a WiFi connection as the game cannot verify the subscription on that network. Get a wifi connection and restore purchases. I haven’t had an issue with this so the only thing i could reccommend is basic trouble shooting like deetimg and reinstalling the app or do what i memtioned about the wifi and restore purchases, good luck and tell us if it works :)
And also, have you tried doing a hard restart on your device?

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I’m not sure if this works currently, as I have Live+, but try signing out of Live then restarting the game offline. This might work.

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Got to download all the airplanes

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This sometimes happes to me. However, a lot of the time I can use my Live+ planes on solo. You might just want to turn your mobile data on for a bit so the app realises that you have all these aircraft. Not sure if it will work, just trying to help.

1 Like