Lost all my purchases

I had a lot of planes and terrains purchased on my android using Facebook sign in. I recently switched to apple and purchased app again because I didn’t expect to get a free app seeing how is a different platform; HOWEVER, I signed in the same exact way. Game shows my level, flight time, flight plans, etc… but it doesn’t show the purchased I had recently made within the app. How can I restore my purchases? I’ve look everywhere and can’t find a concrete answer. Don’t see any contact information for developer on AppStore, Facebook, or even site. Please help I had invested over 100 bucks!

Google purchases and Apple Store purchases don’t coincide unfortunately.

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If you make the purchases, that aren’t live or live+, it is on your Play/App store, not your Infinite Flight Account. I don’t think there is a way to transfer them.

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I understand that, that’s why I purchased app again.

Thank you for contacting support.

Unfortunately purchases made through the App Store or Google PlayStore do not transfer to the opposing App Store, whether Apple or Android. Each App Store has control over their own purchases, not allowing them to be honored by the opposite store, much like a game for Xbox would not be recognized by PlayStation.

That being said, if you do have a Live or Live+ subscription currently it will transfer that to your new account simply by logging in via Facebook or Google depending on which you used on your previous device. Those with Live+ will also have all regions and aircraft transferred because those items are part of the Live+ subscription.


Important Note: Aircraft and Regions will not transfer between different operating systems. Only those with the Live+ subscription will have access to all IAPs for the duration of their subscription regardless of operating system.


Thank you for allowing me to assist you today and we apologize for any inconvenience.

Best Wishes, Sebastian

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