Live subscription not working

[ruben_casillas]

I paid for a live subscription and it hasn’t been working I contacted my career and apple support and the problem still continues

[Levet]

Restart the app and your device.

[ruben_casillas]

I deleted the app and installed it again I restarted my network settings and I’m still not able to do live

[schyllberg]

As you were informed in your last topic regarding this, the issue is caused by T-Mobile blocking the port used for Live. Not much we can do about that.

You should be able to use Live via Wifi or if necessary, VPN on your device.

Connection issue

Ah, that’s the issue. For some odd reason, T-Mobile block the port that is needed for Infinite Flight Live (when connected with an IPv6 address). At this point, you need to contact them and ask them to open Port 10100. This should clear up the issue. Thanks!