Live server

Hello, I’m have some trouble with the Sim I started a flight yesterday at midnight I’m 1020nm of my destination and I get offline for no reason, everything it’s good but the live service said “connection failed” that happened to me yesterday flying over the same place in the Caribbean islands.
What can I do?

Can you tell us if you backed out of Infinite Flight while flying to go to another app?

I never leave the sim

Thanks for that, now do you have internet via WiFi or cellular service? Can you confirm that your internet connection is stable and strong?

I have WiFi and it’s working good, with no problems, I opened different websites and it’s working. The connection it’s strong and fast enough

Happened to me once, network failed in the middle of the night…

Yesterday the game crashed and now I get disconnected

We have some tips that might be of assistance to you regarding connectivity issues. See the recommendations below.


Please understand that while devices may be the same, the network configuration may be different between users.

Please try the following to resolve your connectivity issue:

  • Reboot your device
    This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

  • Switch between network types (WIFI/Cellular)
    If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.

  • Try a different network
    For troubleshooting, try a different network and see if the results are different.

  • Toggle airplane mode
    – Shut down IF
    – Go into airplane mode on your device for 40-60 seconds
    – Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.

  • VPN or Proxy
    Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.

  • Reset device network settings
    iOS
    Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.
    Android
    From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
    Tap Reset network settings.
    Tap RESET SETTINGS.
    If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Update wifi DNS settings
In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.


iOS
Here’s how to change your iPhone’s DNS servers:

  • From the iPhone’s home screen, tap Settings.
  • Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
  • Find your wireless network in the list, and then click the arrow.
  • Tap the DNS field.
  • Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
  • To use Google DNS, enter 8.8.8.8 and 8.8.4.4
  • Re-launch IF

Android

  • Open the Settings on the device.
  • Select “Wi-Fi”.
  • Long press your current network, then select “Modify network”.
  • Mark “Show advanced options” check box.
  • Change “IP settings” to “Static”
  • Change DNS1 to 8.8.8.8
  • Change DNS2 to 8.8.4.4
  • Press “Save” button, disconnect from the network, and reconnect for changes to take effect.

The DNS can only be changed while on WiFi.

778nm from my destination and it’s necessary to close the sim noooo my flight :(