Live Server Down

Live server has been down for about 15 minutes now. Anyone else having this issue? Attempted on multiple iPads and on an iPhone.

3 Likes

Hello. I’ve moved this to Support . Please include your device and operating system. Can you make sure you are connected to the internet?

I’m been controlling on expert server for the past 45 minutes with no issues.

Certainly connected to the internet. Reset the device twice. All other internet-required apps/websites/areas of IF work just fine. iPad mini 6 18.1.1 and iPhone 13 mini 18.2.1.

2 Likes

It’s happening to me right now

@SWA1997, any improvement for you? Still nada over here.

1 Like

It happen to me When flying Southwest to Chicago Midway from Orlando like few hours ago

B737-800

It is not the Wifi connected

2 Likes

It’s been ongoing for 2+ hours for me. Deleted the app. Restarted it 10 times. Any clue what might be the issue? No VPN either.

1 Like

We don’t have ongoing issues on our end here.
Have you tried to simply restart your device?

Yes, countless times. I’ve reinstalled the app. I’m unsure of what to do next.

1 Like

We don’t have any indications of anything wrong on our end I’m afraid, so there’s not much we can do. Could be that there’s some ongoing planned work with your service providers that’s having an impact on your connectivity towards our servers.

As you can see below, there’s not been any unusual changes in traffic patterns on our multiplayer servers the past 24hrs. It looks at it always does.

Please understand that while devices may be the same, the network configuration may be different between users.

Please try the following to resolve your connectivity issue:

Reboot your device

This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

Switch between network types (WIFI/Cellular)

If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.

Try a different network

For troubleshooting, try a different network and see if the results are different.

Toggle airplane mode

– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.

VPN or Proxy

Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.

Reset device network settings

iOS

Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.


Android
From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Update wifi DNS settings

In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.


iOS
Here’s how to change your iPhone’s DNS servers:

  • From the iPhone’s home screen, tap Settings.
  • Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
  • Find your wireless network in the list, and then click the arrow.
  • Tap the DNS field.
  • Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
  • To use Google DNS, enter 8.8.8.8 and 8.8.4.4
  • Re-launch IF

Android

  • Open the Settings on the device.
  • Select “Wi-Fi”.
  • Long press your current network, then select “Modify network”.
  • Mark “Show advanced options” check box.
  • Change “IP settings” to “Static”
  • Change DNS1 to 8.8.8.8
  • Change DNS2 to 8.8.4.4
  • Press “Save” button, disconnect from the network, and reconnect for changes to take effect.

The DNS can only be changed while on WIFI.


Please make sure you try all the listed steps as described above.


If you have tried all of the steps above, please reply to us with the following information:

  • Your device model
  • Your Infinite Flight version (This can be found in the top left corner after tapping “About” in the app)
  • Connection type, cell/wifi. If cellular, please name the network provider (Verizon, T-Mobile, etc)
  • Country you’re currently in
  • Please list any of the steps above you have already tried and their results.

Thank you!

1 Like

You have to fix your server on grade 3

It is Not those

@schyllberg I am telling the Truth,

I don’t mean to sound rude or anything now, but you don’t really know what you’re talking about in this case :)

Assuming you mean Expert Server, it’s performing just fine at this very moment. There’s 700+ active pilots there right now.

6 Likes

I tried all of these and still I’m disconnected(Expert server)

I’m still frozen

Training server is down on my end

Have you tried a different connection source, as previously mentioned?
If you’re on cellular, try WiFi and vice versa.

2 Likes

Good morning,

Yep, I’ve tried most everything I can think of. I’ve reset both devices. I’ve reset the wifi. I’ve reset the network connections. I’ve attempted on and off wifi/cellular. Weather, Global Server, & API Service are all in the green, but I can’t seem to do anything to get connected to Multiplayer Server.

Which service providers have you tried?
I can see that you’re on AT&T when connected through here and we are seeing that something seems to have happened in their network recently.