Hello @Pilot_Aaltonen, sorry to hear about the issue you are experiencing. Feel free to follow the instructions given by Cam in the reply above your own. This should hopefully help you to resolve the issue. Here linked is a topic that should help you to do just that.
If you can’t find the answer to your question in any of the articles linked above, please send an e-mail to [email protected] with as much details about your inquiry as possible. You may also post a topic in the Support category where you can get assistance from our community users. (Extract from the linked topic)