Amazing story! Great decision by the crew.
Becky Stephenson, a travel counsellor from Bradford, added in a comment on the travel industry Facebook page Travel Gossip that the couple were about to turn off their mobile phones when they were informed of a critical condition of their grandson.
“They alerted the cabin crew who managed to get a message to the pilot as the plane taxied to the runway,” Stephenson was reported as saying. "He took the decision to return to the gate so the couple could disembark, but not only that, the crew also arranged for the couple to be assisted at the airport and they even got their car delivered from the car park.
“Everything little thing you could think of, they took care of. Sadly my customers’ grandson passed away the day after but had they not been allowed off the flight and had to fly back from Abu Dhabi they may not have made it to his bedside.”