Jetbridge not connected in FACT

Hello everyone, I landed in FACT with the 737 and parked at gate A12. I followed the stand guidance and parked when it told me to stop. I pressed the GSE button but a stairway appeared instead of the jetbridge connecting. Thanks
IF version: 23.3
iPad Air 5th Generation M1
iOS 17.2

Forwarding to IFAET. Thx!