Ive just lost my grade 4 account. Please help!

Ok so basically what happened is that i was going to renew a global sub today and all the global subs were replaced with errors. I decided to log out and uninstall. I reinstalled the app and when i tried to log into my google account. It reset my entire account to grade 1.

Please someone help its taken soo long to get to where i was

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Did you log back in with the same credentials (Same account)?

What is your old and new display name and Callsign?

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Hey what is your callsign? and make sure its the same account, you might been using something else. e.g Facebook.

If not solved will get a staff member to have a look and try and love your issue !

If you know the display names of both accounts, @schyllberg should be able to help.

My display and callsign on my final flight before my sub renewal was Poseidon and the callsign was thai 091 heavy

@schyllberg - Can you confirm if this person has two accounts?

@Wingman_SamM - What is your current display name/Callsign on the account that you are currently on?

I need the information from both accounts.