It won’t let me restore my purchase

It won’t let me restore my purchase that I made by accident, when I press restore purchases it doesn’t do anything.

Thank you

Try turning your device on and off and see if that doesn’t work then try to reinstall the app by deleting then installing the app again.

Restoring purchases doesn’t get you your money back. To do that you have to contact the software (Apple, Android) directly.

Are you using Apple or Android?

Thank you for contacting support!
Each store has their own policy regarding how refunds for an app, subscriptions, or in-app purchases are handled. Please see the list below to find your app store:

AMAZON

Visit the Amazon App website where the purchase was made, then locate and select “Contact Us” to make any refund request.

APPLE

iTunes policy is that all app sales are final. We are not able to provide refunds, but you may be able to receive a refund by emailing iTunes customer service making your request.

ANDROID

The Google Play Store offers a two hour grace period to request a full refund for any purchase. Following the two hour grace period all refunds need to be requested with the developer by providing a complete copy of the receipt which shows the purchase ID beginning with “GPA”. Refunds are not guaranteed and will be reviewed on a case by case.

I appreciate you allowing me to assist you today.

3 Likes