Issue Opening Tower

Support
1

Device Info : iPad Air 2, IOS 10.3
Modificantions : Previously installed screen recorder, but since issue, deleted
Issue : Upon attempting to open any tower / ground frequency on either TS1 or Expert (yes, I am an IFATC with proper access), I only have access to the different cameras, and not the interfaces. This is what I see:

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image1536×176 206 KB

Tried to Do : Restart iPad, restart app, delete screen modifiers, update software, reinstall ap, reset modem. None worked
Similar to: Issue connecting to expert server as ATC.

2

Two more things:
A) I can fly online, no issues there
B) I only opened TS1 to see if it was an expert server only issue, and I have no intention of opening in TS1 when the issues are fixed

3
  1. Clear memory. (Force closing all apps)
  2. Free up space on your device. (Apps you never use etc…)
  3. If none of the above helped, contact a staff member.
4
  1. Already Tried
  2. 3.3 gb currently
5

When did this occur? A while back there was a wifi issue. Maybe that caused it.

6

Started last night. Reinstalling the app managed to fix it once, but it reoccurred this morning.

Thanks for your replies!

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7

Can’t help you on this one I guess. Contact a staff member using PM.

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8

Thanks for contacting support! This is a somewhat known, but frustrating issue. I’ll ask that the developers to restart the servers when the traffic is at a minimum to help resolve the issue. Occasionally this occurs, but a server reset has always resolved this.

We apologize for the inconvenience but will continue tracking this to find a permanent fix.

Tyler

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