Issue Contacting Google Server

[FlyerMachine]

I have an IPad 2 on IOS 8.3 with the latest IF update. Over the past couple of days, I have had an issue trying to get to the Google login. When I click to get to the Google login, it just stays on the ‘contacting server’ pop up like so:

I have never had this issue before until a couple days ago. Weirdly, I hypothetically tried Facebook and it worked as normal which ruled out a connection issue on my part. I have also restarted my device a couple times and didn’t go on the app for a while. But, the issue persists. I have a live subscription right now and can’t access it because of this. Any advice or help is appreciated.
*Note, I tried to find another topic like this but nothing matched up.

Thanks

[SF34]

Oh no time for another hotfix Laura XD

[Luke]

Have you tried re-downloading the app?

[Jet_Airways_995]

Possibly try to delete and reinstall the app? Is your device rooted/jailbroken?

[FlyerMachine]

No, but when Facebook worked, that seemed kind of pointless. Should I try?

[Luke]

Why not? Give it a go!

[Luke]

Also, maybe try logging into your google account through just safari, if that doesn’t work then it could be an issue with google.

[FlyerMachine]

Thanks, and no, my device is not jail broken or rooted.

[FlyerMachine]

My real question is why would would Facebook get to the login normally and Google wouldn’t?

[Luke]

That’s the reason it might be a problem with google or your account.

[FlyerMachine]

I can login normally on safari.

[Luke]

Ok, so that rules out a google problem. Maybe it is just infinite flight, from here on I recommend contacting @Tyler_Shelton via PM for further support.

[Matt_1]

Hello,
Can I just check you have updated to the latest version of IF. As a hotfix was recently released to do with google. Have a look at the topics below and too make sure your fully up to date I’d suggest deleting the app and downloading again to be sure.

[NOTAM]: Hotfix for Google Login Issues

Fellow Pilots, We are rolling out an update to fix the Google Authentication issues. We will start as usual with a slow rollout on Android followed by a full rollout if everything goes well. The iOS build will be pushed later today. Expected review time is about 2 days. We appreciate everyone’s patience while we work this out. If you prefer not to wait for the hotfix, you can contact support, they can help you transition the account over to a Facebook Login. See this post for more info: Ha…

NOTAM: Google Login Issue

NOTICE TO ALL USERS WHO LOGIN VIA GOOGLE Unfortunately, Google has changed their authentication method and it is not an easy problem to fix. If you have logged out you can expect this error message: [image] As we work towards a fix for this issue, please do not sign out of your Live account. In the event that you do, simply create a new Live account using Facebook to login. Once you have done this, please send @Mark_Denton or @Tyler_Shelton the following via a private message: Infinite F…

[FlyerMachine]

Yes I have, the problem is not logging in, it is getting to the login in page.

[LAHockey]

That could be an internet issue. Have you tried resetting your internet?

[Tyler_Shelton]

Others have resolved this with deleting and reinstalling the hotfix. Let us know if you have any further issues.

[Luke]

Check you have the right spelling of your password, username, etc.

I know it sounds silly but it’s very easy to make a mistake when typing in those credentials.

[FlyerMachine]

Thanks, I appreciate it.

[FlyerMachine]

So I deleted and reinstalled the app. Unfortunetly, I still can’t get to the Google login page.

[RedarPhel]

I hope you could help me to.
I try to log on my tablet (google account) and it gives me the error 403. Same if I want to log on the forums.
I downloaded the app again and restarter my tablet, still the error 403.
I cannot log in with my facebook account because I have never logged in with it.
I have 100h and 100.000xp on the game so I hope you can help.

Thanks a lot :)