Issue Contacting Google Server

I have an IPad 2 on IOS 8.3 with the latest IF update. Over the past couple of days, I have had an issue trying to get to the Google login. When I click to get to the Google login, it just stays on the ‘contacting server’ pop up like so:


I have never had this issue before until a couple days ago. Weirdly, I hypothetically tried Facebook and it worked as normal which ruled out a connection issue on my part. I have also restarted my device a couple times and didn’t go on the app for a while. But, the issue persists. I have a live subscription right now and can’t access it because of this. Any advice or help is appreciated.
*Note, I tried to find another topic like this but nothing matched up.

Thanks

2 Likes

Oh no time for another hotfix Laura XD

3 Likes

Have you tried re-downloading the app?

1 Like

Possibly try to delete and reinstall the app? Is your device rooted/jailbroken?

1 Like

No, but when Facebook worked, that seemed kind of pointless. Should I try?

1 Like

Why not? Give it a go!

1 Like

Also, maybe try logging into your google account through just safari, if that doesn’t work then it could be an issue with google.

1 Like

Thanks, and no, my device is not jail broken or rooted.

1 Like

My real question is why would would Facebook get to the login normally and Google wouldn’t?

That’s the reason it might be a problem with google or your account.

I can login normally on safari.

1 Like

Ok, so that rules out a google problem. Maybe it is just infinite flight, from here on I recommend contacting @Tyler_Shelton via PM for further support.

2 Likes

Hello,
Can I just check you have updated to the latest version of IF. As a hotfix was recently released to do with google. Have a look at the topics below and too make sure your fully up to date I’d suggest deleting the app and downloading again to be sure.

3 Likes

Yes I have, the problem is not logging in, it is getting to the login in page.

1 Like

That could be an internet issue. Have you tried resetting your internet?

1 Like

Others have resolved this with deleting and reinstalling the hotfix. Let us know if you have any further issues.

3 Likes

Check you have the right spelling of your password, username, etc.

I know it sounds silly but it’s very easy to make a mistake when typing in those credentials.

Thanks, I appreciate it.

So I deleted and reinstalled the app. Unfortunetly, I still can’t get to the Google login page.

I hope you could help me to.
I try to log on my tablet (google account) and it gives me the error 403. Same if I want to log on the forums.
I downloaded the app again and restarter my tablet, still the error 403.
I cannot log in with my facebook account because I have never logged in with it.
I have 100h and 100.000xp on the game so I hope you can help.

Thanks a lot :)