Issue at KATL

Device:iPhone 11 Regular
Operating system:Newest iOS

I was at KATL Gate D09A in a Delta A220, and as I prepared for the flight, I realized that the truck was attached, not the bridge. I clicked the PAX button, and the door closed, and the bridge also attached, overlapping the truck. If I clicked PAX again, only the jet bridge leaves, but if I turn on engines, beacons, or turn off the brakes, both back off. After doing so, I am unable to pushback, with the system telling me to disconnect all ground services though I already did. Please resolve this issue ASAP.

Hi there!

Sorry to hear you’re having issues. I tried to reproduce this on my iPad, but I don’t seem to be having the same issue. Is this a consistent issue, or was this sort of a one-off thing at this specific gate?

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I think this is a known bug. Usually restarting the flight works. Just don’t detach then reattach GSE before pushing back as it bugs out. Hope this helps!

Also welcome to the community!

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