Is there a way to recover my account please Thanks

[anon26520529]

It says that the account has never been used in infinite flight

[RafaelPadilla]

Welcome Mark!

If you used your account with gmail try to put everything good!
But most important, take a look HERE Support FAQ Part: *I have purchased a subscription but it says I do not have a subscription. What do I do? or Can I recover my purchases
I hope this can help!

[anon41771314]

Hello Mark, and welcome to the community! I found these that fit what you are looking for!

@schyllberg

Can I recover my purchases if I switch from Apple to Android or vice versa?

Unfortunately purchases made through the App Store or Google Play Store do not transfer to the opposing App Store, whether Apple or Android. Each App Store has control over their own purchases, not allowing them to be honored by the opposite store, much like a game for Xbox would not be recognized by PlayStation.

If you do have an Infinite Flight Pro subscription it can be transferred to any account. Those with Infinite Flight Pro will also have all aircraft and access transferred because those items are part of the subscription. If you do have an Infinite Flight Pro subscription you wish to transfer, please contact support@infinite-flight with the following:

• Display Name and Callsign of account you’re transferring from .
• Display Name and Callsign of account you’re transferring to .
• Complete purchase receipt of subscription.

@schyllberg

If you’ve purchased an Infinite Flight Pro subscription and the app says you do not have an active subscription, please contact the Infinite Flight Support Staff at support@infinite-flight.com with the following:

• Display Name and Callsign
• Device
• Complete Purchase Receipt showing date, item, and item number (Beginning with GPA if Android User)