IPhone 12 Mini Problems

Support
1

I recently got a new phone and decided to buy IF. straight off the bat, I had 2 problems.

  1. Since the screen is small, i cant even access to gear button. (Gear is always down)

  2. and the main one, Sound isnt working. I have SFX all the way up and the phone sound up.

Do any of you guys know solutions to the 2?

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2

Hello!

Regarding the screen sizing:
Try an app restart. We’ve seen this few times, and it’s not picking up the correct screen size for unknown reasons.

Regarding the sound, make sure that you don’t have the mute switch on the top left side of your device turned on. It’s 99,9% the root cause of all the “no sound” cases :)

3 Likes
3

oh my lord. I didnt even realize that button COMPLETELY turned off all sound. Anyways ill also try the screen size now.

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4

It pretty much does, except for some “prioritized” ones like media sound (videos etc) and some system sounds.

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5

just tried restarting and deleting/re downloading IF. screen is still messed up.

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6

Can you do the following so we can just check one thing:

  • Tap “Settings” → “About” in the app
  • In the top left corner, you’ll see device model + app version. Tap & hold there for few short seconds until you’re prompted to send diagnostics information. Please do so and let us know when you have.
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7

alright ive done it. Should we move to DMs or do i send it here

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8

It’s being sent through the app so i should see it already if you’ve sent it :)

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9

Got it, thanks!

Stand by.

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10

Any update?

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11

It all looks good, the app is detecting the screen size correctly.

I just realized one thing though, do you have display zoom set to zoomed on the device? If so, that would be the issue.

It’s under Settings → Display & Brightness → Display Zoom (it’s in the bottom) on the device.

2 Likes
12

there we go, Thank you for solving 2 problems that were completely my fault lol.

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