Infinite Passengers, in app purchases error

what’s wrong with PAX, more than one of my friend complained about your in-app purchases voice pack, we paid, and can’t use the voice pack. I open Pax today and I found Air Berlin voice pack unavailable! and I bought it last year! Please look into it and find a way to resolve this promblem ASAP!!!image

Please see this:

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Just in case you haven’t already, press ‘restore purchases’ at the bottom of the screen and see if that works before you create a support ticket.