This has become a recent problem for me. Here is a recent story involving the app crashing. I was operating a flight for Southwest Virtual. It was DAL to LAX. I was planning on continuing to OAK. I was on final approach to LAX then IF freezes for a few seconds before making a weird noise. The app returns to the home screen. I tried to re-enter the app but it does its opening screen and returns me to the main menu. I check the logbook and the fight isn’t there.
Have you restarted the app and the device and what device are you on?
Please check your storage. Make sure you have at least 1Gb free. When entering busy airports this can result downloading more aircrafts which piles up the storage space.
Please lower your graphic settings. Turn off Anti-Aliasing when approaching a busy airspace. This can lead to increase the frame rate which forces your device to crash. And state your device information! 👍
Please see our 2019 Support Faq for app crashes and lag below.
Support FAQ 2019 - Please read this before posting! Support
General tips regardless of device:
- Turn Limit Frame Rate ON (box should be ticked) if you notice that your device tends to heat up or if you are experiencing lag. A device that heats up too much is more likely to suffer performance degradation which could lead to lag and app crashes.
- Infinite Flight doesn’t take up a specific amount of storage, it can change depending on the area you’re flying in etc. We therefore recommend that you always have at least 1GB of storage available on your device.
- Before longer flights, it is advised to reboot your device and close any apps running in the background to enhance your experience.
- It is possible to fly and charge the device at the same time. The key to this is to use less power than being charged. One way to accomplish this is lower your screen brightness and ensure Infinite Flight’s low power mode is enabled.
- Disable active ad or message blocking apps
- Don’t modify, “Root”, or “Jailbreak” your device
- Use a strong WiFi network within a relatively close proximity to your device
- Lower Infinite Flight graphics and performance settings
- Lower the Rendering Resolution setting
- Lower the Rendering Quality setting
- Disable Anti Aliasing
General iOS tips:
- One great thing to do before launching Infinite Flight, is to perform a soft restart of the device. This is a quick and reliable way of making sure your device is operating at peak efficiency. This is done by holding down the power/lock button until you see “Slide to power off”. Then hold down the home button until you’re returned to the home screen. For iOS devices without a Home button, a restart is recommended as the soft restart feature does not exist on those.
- Make sure you don’t have “Low power mode” on your iPhone. If you have, the battery icon in the top right corner is yellow. This can be deactivated from Settings -> Battery, or from “Control Center” depending on how you have it set up. Having “Low power mode” enabled while using Infinite Flight could result in a performance degradation.
Note : This is not the same as “Low power mode” in Infinite Flight. This is a device function.
General Android tips:
- Make sure you have Android Battery Saver disabled. Having this enabled can cause a lot of degradation in terms of both storage, performance and network.
- Newer Android devices may work fine with Anti-Aliasing on. Turning this off can help performance for older/less powerful Android models.
- Some devices (ie Samsung) may have a Game Tuner app to enhance the performance of games. While some users have not seen an issue there is a number who have. It is best to run IF by itself instead of through a game tuner.
Ah, of course everyone is rushing to stick their two front teeth into the conversation, but nobody is asking the important questions!
@Benny_132 what device are you using?
Is the App on its most recent version?
Is your phone software up to date?
Does your device show any signs of crashing, such as excessive heat?
What have you already tried to rectify the issue?
I am using a quite old device. An iPad mini 2. My IF is on the latest version. My iPad is a bit behind but is is on iOS 12. My iPad does not heat up too much
Ok, what are your graphic settings?
Restarting doesnt always solve the issue ;)
Please the following graphic settings above. I hope this information helps. Please note that you still have to lower your graphic settings at stated above.
I have the same problem… And nothing works for me y tried everything and nothing.
I have the XS MAX I don’t have any problem there… But I normally fly long haul or normal flights sometimes with my old iphone 6 and the game runs good in high graphics… But after 19.1 the game started to crash. And now the game says that I need to delete background activity or restart the device but I usually I don’t have anything in the background. I did something with the graphics but the game still crashing. I delete the App, restart my device and nothing… And now I can’t do long haul with that problem.
Check this topic out. Make sure your device does not overheat during your long hauls. Lower your graphic settings. Turn off anti-aliasing. Tick the “Lower Frame Rate to reduce Battery life” option. Always have plenty of storage free.
These are the simple steps to try reducing the risk of crashing in your device.
Unfortunately, as the simulator evolves, the requirements to run it at a stable frame rate, and have it run without crashing.
With older devices, besides a system format, there isn’t masses that can be done to improve the play experience. Make sure your software is updated, lower your graphics settings down, close apps that aren’t being used etc
Otherwise it may be time for an upgrade 🙃
There’s is a chance the file is corrupt on your phone. With such large files such as this game, this is common. By deleting and reinstalling, you should be set. Your subscription will still work.
I’ve got on old iPad mini 2 and since the recent update it crashes often as well.
My trick to try and avoid this is tot full reboot the iPad before I open IF and clear the scenery cache frequently. Also I use very simple flight plans.
But it’s not great. Still crashes occasionally.
I haven’t tried to re-install the app…
Time for an upgrade?
This is highly unlikely… It’s not common at all. It’s more likely the fact that the devices they are using are several years old… Or perhaps lots and lots of people on this forum have corrupt files and all my tech knowledge was a lie?
Hey no need to be getting all defensive. The corrupt file has happened to be before multiple times. True, in some cases when they say it doesn’t work it’s because of an older phone. But it never hurts to try one last fix before you spend $800 + dollars on a new phone, when this fix usually works just fine for me.
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