Infinite Flight live won't connect

[puma30498]

hello:
i recently payed my live (not the plus) for the first time, as iget in the app i choose “fly online” the go to choose “sign up with google” and it stays logging in and contacting server and in facebook login i put all the information and says accoun inexistent

PLS help

thank you

[Levet]

Hi there, close the Infinite Flight app and reset/restart your device. Make sure you login in with the account info that you utilized to purchase your live subscription.

[puma30498]

Ill try it right away>>>>

[puma30498]

still ,internet and re download, and nothing :(

[Levet]

Try refreshing your devices network settings.

[Matt]

@puma30498 can you confirm you are on wifi, this problem as occurred for me in the past on data then as soon as you go to wifi it works fine.

[puma30498]

I have an iphone 5 and yes is on internet

[Levet]

Go to your devices settings:

General→Reset→Reset Network Settings

[puma30498]

reseting network settings

[puma30498]

[Levet]

@puma30498 You may have do take the next step in the support process as the link below says:

I dont have a subscription?

Thanks for contacting support! If after restarting your device and the application, and trying the “I already have a subscription” option this is still a problem, please send a private message to @Tyler_Shelton or @Mark_Denton with your callsign, account details, and proof of purchase as you have already shown above. Kind regards, NEO.

Kindly send Tyler a message ;)

[puma30498]

I reseted my network connection and still

[Levet]

I know that this is frustrating for you but just sit tight. Let one of the Staff members look a little deeper into your account.