When is the update available on my device?
We are beginning with a staged release on Android, followed by iOS, to ensure we cover any launch issues smoothly. Please note we don’t know at what time it will reach your device as this is determined by the Play Store.
The update isn’t showing on my Android device
Firstly, please wait as we are rolling out the update and may not be available on your device.
We removed support for 32bit devices in our last update (21.1) and this means that these devices will not be able to receive this update. If your device isn’t compatible, the update will not show.
I have a question/issue with the new update
Please use the #support category to get help with 21.2.
Thanks for your patience!