In-Flight Assistant suddenly stops working

Before closing this down because it might be a duplicate, this issue is different.

I start In-Flight Assistant, open up IF and the sound “Hey there captain, ready when you are” plays. Once I turn on the seat belt sign, it plays the audio. After that, it all just stops and nothing plays anymore. I didn’t exit IF at all / open another app.

So I decided to go back to In-Flight Assistant without closing IF. When I open In-Flight Assistant and then go back to the same flight in IF, it starts working for a while then it stops again.

Device: Samsung Galaxy Note 9
Version: Latest, One UI

Have you tried this step


I have not tried that yet, but I will after my flight. Thank you!


Let us know how it goes! 😀

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