In app purchases!

So i have bought if about a yesr ago and made my first in app purchase a few months after bought dome planes secnery etc.
it was all going good whit if until the last when i neded to get some space free from my iphone so i could install ios 11 do i delet if and install it after i did the dowload of the ios 11 so i have done this many times but suprise suprise this time all my in app purchases where gone i have the emails from apple sayng that i bought the airplanes like the a340 etc but this is sayng that i cannot dowload the planes that i bought i have a email from apple sayng you have bought the A340-600 for 4.99 saved if you esnt help fast

Thank you for contacting support!

All App Stores selling Infinite Flight and it’s associated in-app purchases allow for downloading without repurchasing after an item has been paid for. To ensure you will not be charged twice, please ensure the following:

  • You have used the same App Store account and ID as the original purchase.
  • You have not been previously refunded.
  • You are not using any IAP hacking programs.

Storage Tips: All content must be installed to the device internal storage. Keep as much unused available storage as possible. About 1GB unused space is best when possible. If you install to alternate memory units or to a internal drive that is getting low on storage capacity, you may be forced to re-download and install previous content again, but won’t be charged again!

iTunes may indicate that they are going to charge you again, however if all of the above applies to your account purchases , you will proceed through their process which will follow with another iTunes message confirming that you already own the item and may download it again without charge.

If a prior IAP vanishes from your app inventory, the same policy will apply. You can’t be charged again. Please contact your App Store if you have any further issues. I apologize for the inconvenience.

Kind Regards, Sebastian