Morning/ Afternoon all
Been thinking recently, might be a good idea if we have a default template that users have to fill out when posting a #support topic, similar to what we have now in the #live:events category.
An example could be:
Please check Support FAQ - Please read this before posting!
IF Version Information: 20.01
Device Information: Google Pixel 4xl, Android 11
Summary of Issue: People not adding enough information in a #support topic, meaning people asking the same questions and the thread often becoming confusing
What I have done to try fix this: Made a pretty lil #meta topic, cool isnāt it?
Any further information: This could be something such as āthe issue only happens when Iām charging my deviceā or āI am using beta device softwareā or āitās only present on xx aircraft in xx liveryā
Screenshots: insert image of me loosing my mind reading 1 line support topics
Of course, this could be simplified or tweaked etc, but I personally think this could help streamline the support process on the forum massively. Currently we have a topic posted where someone says āhelp sim crashed plz fix nowā and thatās it, no further information given. The next 5 replies are people typically asking āwhat device are you usingā or āclear cacheā (grrrrrr). This would prevent this whilst also making sure the OP fills out the minimum required information.
The people that float around the #support category (myself included) can hopefully help out the OP quicker and more efficiently with the information provided.
Win win?