IFC Feature Request- Support Template

Meta
#1

Morning/ Afternoon all

Been thinking recently, might be a good idea if we have a default template that users have to fill out when posting a #support topic, similar to what we have now in the #live:events category.

An example could be:

Please check Support FAQ - Please read this before posting!

IF Version Information: 20.01

Device Information: Google Pixel 4xl, Android 11

Summary of Issue: People not adding enough information in a #support topic, meaning people asking the same questions and the thread often becoming confusing

What I have done to try fix this: Made a pretty lil #meta topic, cool isnā€™t it?

Any further information: This could be something such as ā€œthe issue only happens when Iā€™m charging my deviceā€ or ā€œI am using beta device softwareā€ or ā€œitā€™s only present on xx aircraft in xx liveryā€

Screenshots: insert image of me loosing my mind reading 1 line support topics

Of course, this could be simplified or tweaked etc, but I personally think this could help streamline the support process on the forum massively. Currently we have a topic posted where someone says ā€œhelp sim crashed plz fix nowā€ and thatā€™s it, no further information given. The next 5 replies are people typically asking ā€œwhat device are you usingā€ or ā€œclear cacheā€ (grrrrrr). This would prevent this whilst also making sure the OP fills out the minimum required information.
The people that float around the #support category (myself included) can hopefully help out the OP quicker and more efficiently with the information provided.
Win win?

16 Likes
#2

Great idea @Kirito_77, feel that this would definetly make it less difficult for the community to indentify the problem. Hereā€™s an imaginary vote. šŸ—³ļø

2 Likes
#3

Voting aswell :)

šŸ—³ļø

#4

Hey.

I think you know me well enough to know that Iā€™ve brought this up a couple of times before.

There are arguments against it though which I currently think outweighs the benefits of having it.

  1. People backs down when they have to fill in a template.

  2. Template irrelevant for the issue.

  3. They leave it all empty or fill it out wrong.

This is something that we noticed quite a lot of during #open-beta as well. I know, to many of us it would seem to be extremely trivial.

I will have a look at something simple though, as I recognize that something needs to be done.

10 Likes
#5

Thanks for the reply Seb, Iā€™m pretty sure Iā€™ve had this conversation with you before :D

Just hoping to bring it to light to other people, hopefully something works out in the end

5 Likes
#6

Wouldnā€™t that make your job easier? šŸ˜

@Kirito_77 Iā€™m in full support of this! Nicely done!

1 Like
#7

We donā€™t want people to go around silent about issues.

#8

I know, I was kidding. I agree that it might be an issue if people stop reporting issues because of a template. Maybe make it optional, then?

#9

Nope, thereā€™s not. Itā€™s either ON or OFF.

#10

Ah. If itā€™s enabled, can the OP delete the template and post as usual? Or does Discourse set a true/false statement where the template must be met in order to create the topic?

#11

You can just delete the post. Youā€™ll notice some people do that in #screenshots-and-videos

#12

Probably a reminder sentence as a template would be a good compromise (ā€œThanks for reaching out! It would be great if you could please include ā€¦ into your post. Thank you!ā€) in my opinion.

@Kirito_77

1 Like