Morning/ Afternoon all
An example could be:
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IF Version Information: 20.01
Device Information: Google Pixel 4xl, Android 11
Summary of Issue: People not adding enough information in a #support topic, meaning people asking the same questions and the thread often becoming confusing
What I have done to try fix this: Made a pretty lil #meta topic, cool isn’t it?
Any further information: This could be something such as “the issue only happens when I’m charging my device” or “I am using beta device software” or “it’s only present on xx aircraft in xx livery”
Screenshots: insert image of me loosing my mind reading 1 line support topics
Of course, this could be simplified or tweaked etc, but I personally think this could help streamline the support process on the forum massively. Currently we have a topic posted where someone says “help sim crashed plz fix now” and that’s it, no further information given. The next 5 replies are people typically asking “what device are you using” or “clear cache” (grrrrrr). This would prevent this whilst also making sure the OP fills out the minimum required information.
The people that float around the #support category (myself included) can hopefully help out the OP quicker and more efficiently with the information provided.