IF subscription didn't activate

Hello, Today I reactivated my IF pro sub from a new email, at the beginning I got the sub on my account but after closing IF and reopen it I was surprised that I don’t have an active sub, I tried to log out and log in again but it didn’t work

please help


Are you sure you are on the account you purchased the subscription for?

Are you certain you purchased the subscription for the correct account - since you mention its a new email…

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yep it’s the same account

Give me a few moments and we should be able to resolve this easily :)

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Oh right, you did this with a different Google account.
If you, you should have received a purchase receipt already right?
Can you share the GPA-number in that receipt?

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sure give me sec

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