IF subscription didn't activate

Hello, Today I reactivated my IF pro sub from a new email, at the beginning I got the sub on my account but after closing IF and reopen it I was surprised that I don’t have an active sub, I tried to log out and log in again but it didn’t work

please help
Thanks

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Are you sure you are on the account you purchased the subscription for?

Are you certain you purchased the subscription for the correct account - since you mention its a new email…

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yep it’s the same account

Give me a few moments and we should be able to resolve this easily :)

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Oh right, you did this with a different Google account.
If you, you should have received a purchase receipt already right?
Can you share the GPA-number in that receipt?

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sure give me sec

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