IF doesn’t work in my device

Hello all!

Infinite Flight doesn’t work in my devices iPhone 13 Mini and iPad 5. The app is frozen with de first screen

Who can Help me?

how long did it stay like that for? sometimes it takes longer

Welcome to the community!

First off, can you confirm that you’re running the latest available version of iOS and Infinite Flight running on your device?

Delete it and redownload it.

20-40 Minutes 😵‍💫

1 Like

I did that but nothing after redownload

are you running on the latest IOS update?

If you haven’t entered for a long time and you’re trying to enter after more than one update, it may be trying to download new content, but the best Technical Support teams can answer this, I’m just guessing.

I have iPad OS 16.7.5 running in iPad 5 and 17.2.1 in iPhone 13 mini

I don’t know how to help you from here but how long has it been happening?

Who can help me?

1 Like

Given this is occurring on two separate devices, am I correct in assuming that they’re using the same network?

Yes, the Same network

Then your most like issue here is network related.

Please try the following to resolve your connectivity issue:

Reboot your device

This should always be the first step to resolve any issue. Sometimes the server issue is temporary so waiting a short period of time and/or rebooting may help.

Switch between network types (WIFI/Cellular)

If you are on wifi, try cellular if you can. If you are on cellular, try a wifi connection and see if it is any different.

Try a different network

For troubleshooting, try a different network and see if the results are different.

Toggle airplane mode

– Shut down IF
– Go into airplane mode on your device for 40-60 seconds
– Turn airplane mode off. This causes your device to reconnect to your network and solves the problem for some.

VPN or Proxy

Ensure you are not on a VPN network or behind a proxy. These will often block the necessary UDP ports for a successful connection to the live server.

Reset device network settings


Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

From the Home screen, navigate: Apps icon Apps icon > Settings > Backup and reset
Tap Reset network settings.
If applicable, enter the PIN, password, fingerprint or pattern then tap RESET SETTINGS again to confirm.

Update wifi DNS settings

In some cases you may need to update your devices DNS settings on wifi to use google’s DNS.

Here’s how to change your iPhone’s DNS servers:

  • From the iPhone’s home screen, tap Settings.
  • Tap Wi-Fi. The available wireless networks in range of your iPhone appear, as shown below.
  • Find your wireless network in the list, and then click the arrow.
  • Tap the DNS field.
  • Delete the current DNS servers, and enter the new DNS servers. (If you enter more than one DNS server, be sure sure to separate the servers with commas.)
  • To use Google DNS, enter and
  • Re-launch IF


  • Open the Settings on the device.
  • Select “Wi-Fi”.
  • Long press your current network, then select “Modify network”.
  • Mark “Show advanced options” check box.
  • Change “IP settings” to “Static”
  • Change DNS1 to
  • Change DNS2 to
  • Press “Save” button, disconnect from the network, and reconnect for changes to take effect.

The DNS can only be changed while on WIFI.

Please make sure you try all the listed steps as described above.

If you have tried all of the steps above, please reply to us with the following information:

  • Your device model
  • Your Infinite Flight version (This can be found in the top left corner after tapping “About” in the app)
  • Connection type, cell/wifi. If cellular, please name the network provider (Verizon, T-Mobile, etc)
  • Country you’re currently in
  • Please list any of the steps above you have already tried and their results.

Thank you!


-Device: iPad 5 and iPhone 13 Mini
-IF Versión: 24.1.1
-Connection type: Both and nothing (WiFi and Cell) Telcel Company
-Country: Monterrey, Mexico

Are you using the same company for both WiFi & cellular?

Negative, they are different

But you listed them as the same?

Wifi is Infinitum
Cell is Telcel

And both displays the same behavior?
Did you try all the steps?
Have it ever worked?