IF Crashing After 1.5 Hr Flight

5 times in the last 4 days IF has closed down around 1 hour 30 in Flight I am on a Samsung Galaxy edge S7 with all the latest updates. U really want to get another 15 hours in by next Saturday to reach my 200 hour flight time with Air France. Any ideas

Hello! Please make sure you close out all other apps before starting a flight, as well as having enough storage (1 gb is the recommended amount)

3 Likes

Thank you for contacting support! First, don’t panic. We want to help you have the best experience possible. Most issues like slow performance, “lagging”, or crashes are minor and easily resolved. Below are some basic steps taken that may help resolve the issue:

  • Keep as much unused internal device memory available. 1GB is the recommended amount.
  • Always close other apps before opening Infinite Flight.
  • Keep your device fresh by completely restarting device power occasionally.
  • Disable active add or message blocking apps.
  • Don’t install unapproved apps.
  • Don’t modify, “Root”, or “Jailbreak” your device.
  • Don’t install IAP unlocking apps like Freedom or LuckyPatcher. They won’t work and can cause problems that aren’t supported.
  • Use a strong WiFi network within a relatively close proximity to your device.
  • Unplug your modem and WiFi router for about 30 seconds, then plug them back in if online “lag” occurs.
  • Disable Anti-Aliasing
  • Lower “Show aircraft count live” setting.
  • Lower Aircraft or Water graphics setting.

If you try everything above and still have trouble, check to make sure you have the latest firmware update available for device installed. Lastly, we recommend you delete the app, restart device power, then sign into the same account used to purchase the app originally to reinstall.

As a final resort, reset the device to factory settings. Be sure to back up all important data on your device first.

If you still need help or have questions, reply with a brief description of the problem. Include reproducible scenario steps and also device make, model, and current operating system version. Screenshots are welcome so we can better assist you and get you back in the air!

Kind Regards,

4 Likes

Hello @John_Ryan

Please try:

Restrarting the app Infinite Flight

Restarting your device
Restarting your router/Wi-Fi
Delete Infinite Flight and re-download it
If all else fails please contact one of our brilliant Moderators via DM or on this thread.
Also close all apps before starting IF
Hope this Helps :)

Neo beat me to it 😔😂