I renewed my sub yesterday....

[Mikey1974]

And today it’s telling me no active account … I have screenshots of bank tansaction…

[Levet]

From the 2019 Support FAQ:

@schyllberg

I have purchased a subscription but it says I do not have a subscription. What do I do?

If you purchased a new subscription or renewed an existing one but cannot access your online account please try the following steps:

1. Sign out of your Infinite Flight account (tap your name in top right corner, then “Logout”), if you are signed in.
2. Restart your device
3. Open Infinite Flight
4. Tap “Fly Online!”

If you’re unable to access your subscription after completing the steps above please try the following:

1. Uninstall Infinite Flight from your device
2. Restart your device
3. Install Infinite Flight from App Store again
4. Tap “Fly online!”.

[schyllberg]

This is the 3rd or 4th inquiry I’ve received regarding this. Not sure what’s going on with Play Store.

The instructions given above will help. But in this specific scenario, a device restart will do!

[Mikey1974]

Thanks!’ Yes this is the first issue I’ve ever had … I was very… ??? Lol

[schyllberg]

It’s all good now?

[Mikey1974]

Yep, had to re install the app! Wow glitch! All good tho thank you!!