i purchase f 16 but not valid

I purchase f 16 its not valid but i have evdence

Can we see a screenshot?

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Is it possible to pls. give us device and OS inofrmation? Devscan’t fx your issue without more info. :)

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This should really be under support, in my opinion anyway.

I don’t understand? Please provide more detailed information including device make and model. If you have completed a purchase, you only need to install. If the install fails, depending on why or if an error message pops up, restarting device power and trying again usually resolves the problem.