I made payment but my pro subscription did not arrive in my account. I have a receipt for payment

Support
1

Device:
Operating system:
I made payment but my pro subscription did not arrive in my account. I have a receipt for payment.

[image]

2

how can i reach the authorities

transaction reference number:8600001175433726

4

Hi,

Open the app and:

  • Click ‘GET PRO,’
  • Click ‘I already have an account,’ and
  • Click ‘Restore default account.’

If this does not work, it’s best you get in touch with support@infiniteflight.com as you may need to share sensitive information.

Patrick

5

I tried but it didn’t work. I think it will take too long via mail. Is it possible to deal with a staff here?
Receipt and transaction number already exist.

6

Hi,

You can get in touch with @schyllberg via private message here though you may still be directed to the official support email.

I would advise you not handle this on the public wing of Infinite Flight support as you may need to verify payment information and other sensitive information.

Patrick

7

So, can we see that you have a pro account in our forum account?

8

Hi,

I would imagine some on the team can see the status of Infinite Flight PRO subscriptions based on the forum account being linked to an in-app account.

You have not yet linked your accounts and can do so by following the steps linked below.

There’s an image that isn’t loading in your initial post. Could you re-send this? It may help further in #support if you don’t wish to contact staff privately.

Patrick

9

This application give the Error code 1

10

Hi,

Thanks. I can better help you now.

This means the account you’re trying to log into has not been linked to the wider database and so cannot be used on multiple devices.

To fix this, connect your Infinite Flight account in-app to your Infinite Flight Community account. You can do this by following the steps linked below.

Patrick

11

Handling via PM.